Brainly Reviews
Brainly has an overall rating of 2.4 based on 342 reviews. Customer feedback on Brainly is mixed: Brainly reviewers highlight positive aspects like helpful explanations, wide range of subjects, active community, and quick responses, which strongly appeal to students seeking homework help and academic support. However, Brainly is often criticized for its inconsistent answer quality, subscription costs, limited free access, and occasional spam.
342 reviews
5 Stars
70
4 Stars
54
3 Stars
16
2 Stars
14
1 Star
188
How would you rate Brainly?
All Brainly Reviews (342)
ryderheenan1
January 27, 2025
"charged almost 100 dollars for a accidental auto renewal"
as in the title forgot about my free trial and was charge if i remeber correctly sum like 90 bucks, im a student and thats alot of money to me so i contacted support and asked for a refund but what do you know theres no refund. all the bullshit reviews saying they got a refund are fake. horrible service didnt even use the free trial cause its a shit website. burneds 90 bucks for nothing
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BruceGilbert
January 27, 2023
"Ending your subscription won't..."
Ending your subscription won't actually end it. I decided to cancel mine on the second day of the trial since I figured it wouldn't fit what I needed. They even wanted to know my reason for canceling. Yet here I am, getting charged for a full year. Seriously, steer clear of this.
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RubyRobinson
January 21, 2023
"I got blocked for no reason while searching..."
I got blocked for no reason while I was searching for stuff for class.
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smallostrich230
January 19, 2023
"First day cancellation woes..."
I tried to cancel my subscription on day one, but they still took my money. I've sent multiple emails, and nobody has replied to me, even after the 72-hour mark for a refund has passed.
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tinycat815
January 16, 2023
"Beware of This Brainly Scam!"
Today, I received several emails regarding a subscription I’ve never even thought about purchasing. The initial email mentioned a payment cancellation because it didn’t process. The next one claimed it was successful with a card I don’t know. Upon seeing these messages, I quickly canceled the subscription. I reached out to Brainly, only to get the same response that everyone else seems to be getting.
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Johnni.Simpson
January 13, 2023
"Attempts to Get a Refund Have Been Frustrating"
I've reached out multiple times to Brainly about getting my money back, and it's been nearly three weeks. I shot off a bunch of emails, but all I got back was that they were blank. I've got proof that I sent those emails asking for a refund within the 72-hour window after being charged. I really need to know where my refund is and why it's taking so long—almost a month now!
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AnitaMarshall
January 07, 2023
"No Response from Brainly for Weeks"
Similar to what others have said, it’s been weeks and I still haven’t received any word from Brainly regarding my annual subscription refund. The 7-day refund window has come and gone.
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florencealston51
January 03, 2023
"Seriously makes you get their app"
You gotta download their app just to see a verified response. Like, why is that necessary? All I want is the answer.
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ClarenceKnight
December 31, 2022
"Terrible app with irrelevant responses, just like Wikipedia"
This app is the worst! Seriously, don’t waste your time downloading it. Their subscription feels like throwing money away for incorrect answers, and they earn points while we just rack up negative marks for free.
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silverrabbit164
December 30, 2022
"Request for Refund"
What I really need is some clear info about my refund, but nobody has explained if I’m actually getting my cash back. I mentioned wanting to chat with a rep, but it just keeps telling me my issue is resolved. Still waiting on my money, and I have no clue when it’s coming.
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JackieBarnes
December 16, 2022
"Charged for a trial I didn't sign up for..."
I just noticed a charge for a trial that was supposed to wrap up yesterday. The thing is, my email isn’t linked to any account with them. It’s honestly pretty absurd. I reckon they must have snagged my debit card info from another user, 'cause I don’t even have a Brainly account to start with!!
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LynnRogers
December 14, 2022
"An incredibly annoying situation"
I've been attempting to reach out to this company ever since I noticed the $39 charge. I don’t have an account and can't seem to cancel anything. I've asked for a refund multiple times. I also tried calling the number listed on my bank statement. The customer service is just terrible. How are you supposed to follow the refund policy when you can’t get a reply? I'm really at my breaking point with this.
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corrinparrish209
December 10, 2022
"Lack of Email Reply"
I reached out to them about a week back and got no reply. I even tried to follow up, but still nothing. I figured I had canceled my account since I wasn't happy with the service, yet I still got charged despite not using it since my initial attempt.
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beautifulostrich948
December 06, 2022
"Just another cash-grabbing business"
This is just another cash-grabbing business; honestly, most of the responses here are wrong or just plain trash. Stay away from it!
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AnnetteCastro
December 01, 2022
"Feedback on Their Customer Support"
I'm writing this review about their customer support. Three weeks ago, I reached out to Brainly to ask for a refund (according to their policy, if you ask within 7 days of being billed for an annual subscription, you can get your cash back) and I haven't received any response from them whatsoever. I can't seem to locate a phone number to speak with someone, and I’m unable to get a chat with a live representative. Regarding the actual website, I can't say how useful it is since I’ve never given it a try.
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